Registration Procedure
- Go to: https://register.capturepoint.com/GatewaySRA OR USE
Click here to go to the Gateway Special Recreation Association CommunityPass site and login to CommunityPass using the login and password for your existing Family account. - Click the ‘Click Here to Register” button.
- Select the program(s) you wish to attend.
- Select the person registering for the program selected, then ‘Continue’.
- Click on Continue Registering if there are other programs you wish to register for and repeat Steps 5-7.
- When finished with selections, click ‘Continue to Checkout’.
- Please follow the remaining steps to complete your registration including making payment via credit card.
Registration can still be received via mail, drop off or in-person by appointment only.
Confirmations will be sent via email to the address on file through our registration software system Communitypass. Make sure your email address is up to date.
Gateway SRA refund policy
- In the event a program is cancelled by Gateway SRA, a refund will be made to all participants.
- Request for refunds must be made in writing and will be held as a program credit. If a check is desired a $5.00 service charge will be applied.
- Credits must be used before the end of the fiscal year, by the end of June.
- Requests for refunds for weekly programs must be applied for one week prior to the beginning of the program.
- Requesting a refund does not guarantee a refund will be granted.
- Refunds will not be granted if a participant chooses not to attend once the program is in the session. This is due to facilities being reserved and commitment made to staff.
- For special events, requests must be applied for two weeks prior to event.
- For events/trips involving purchase of tickets, contracted services, or specialized/non-returnable supplies, the cost of these will be deducted from the program refund unless the space is filled by another registrant.
- Vacation and overnight trips may have a non-refundable deposit that is required.
- A full or prorated refund will be granted if a medical condition prohibits participation. A doctor’s note is required for a refund to be processed.
- All refunds in the form of a check are subject to a $5.00 service charge.
Code of Conduct
Gateway SRA strives to promote ‘fun for everyone’. In order to accomplish this program goal, certain rules are necessary to ensure everyone’s safety and enjoyment. To ensure the overall safety for all, Gateway SRA participants and team members are to follow and enforce the agency’s Code of Conduct. The Association’s code states that participants shall show respect to all participants and team members, refrain from using foul language, refrain from causing bodily harm, and show respect to equipment, supplies and facilities. Additional policies may be developed for specific programs. Gateway SRA reserves the right to dismiss participants whose conduct is disruptive, unsafe or otherwise unacceptable. Each situation will be evaluated on its own merit.
#1 Foul Language
If foul language is used during Gateway SRA programs hours then the parents/guardians will be notified. If foul language continues after notifying the parents/guardians, then a meeting will be scheduled with the parents/guardians to discuss the situation. The participant is not allowed to attend Gateway SRA programs until this meeting has occurred.
#2 Physical Aggression
If any form of aggression occurs at a Gateway SRA program, (i.e. hitting, kicking, pinching, slapping) then the parents/guardians will be notified and a meeting will be scheduled to discuss this situation. The participant is not allowed to attend Gateway SRA programs until this meeting has occurred.
#3 Compromising Actions
Other actions that compromises the safety, security and wellbeing of others included but not limited to exploitation of any kind, misconduct, and/or misrepresentation during any Gateway SRA activity.
Inclusive Recreation Services
Gateway staff are available to assist individuals interested in participating in their local park district programs. Gateway SRA and the Ray Graham Association promote and encourage positive interaction between persons with and without disabilities. Inclusive activities provide benefits for all. Please Note: Unless the program is designated with an asterisk (*) siblings who do not have a disability are welcome to register. People with disabilities are always served first.
Participant Illness
For the protection of everyone involved at Gateway SRA, participants and staff will follow the advised illness policy and procedure. Please keep your participant at home or will be sent home if he/she exhibits any of the following symptoms:
- A temperature over 100.3 degree
- Stomach ache accompanied by diarrhea or vomiting
- Must be vomit free for 24hrs before returning to programs
- Any undiagnosed rash
- Sore or discharging eyes or ears
- Profuse nasal discharge (green or yellow)
- A highly contagious condition such as flu, covid19, chicken pox, measles, lice, or cold symptoms. Must be symptom free for 24hrs prior to returning to programs.
Promptness Is Appreciated
- Participants need to wear appropriate attire for program participation (i.e. athletic fitness clothing, coats/jackets when appropriate, appropriate swim attire, comfortable appropriate shoes).
- Participants need to have clean, dry clothing. For bowel or bladder inconstant please provide additional clean clothing.
- Participants need to pay attention to body odor and overall appearance. Gateway SRA staff will also stress personal hygiene while participating in programs and will not return participants at the end of a program in an unclean manner.
Program Readiness
Gateway SRA designs recreation programs with yourparticipation in mind. We calculate several factors such asactivities, ages, locations, timing, sensory stimulation, group sizes,intended population to support (i.e. people with autism),participation fees, and team members support availability. Westrive to bring the best possible experience to you or your familymembers through meaningful activities geared specifically to thepeople we support. Our team of professionals in the field oftherapeutic recreation are available to provide assessments andrecommendations as to program readiness throughout yourenjoyment of our recreation offerings. As you grow within ourprogram so do your recreation interests, we want to make sure weare providing the best possible experiences with measurablegoals in our community. Come in or set up a time today to talkmore about what we have to offer!
Weather Safety
To ensure the safety of Gateway SRA participants in the case of inclement weather, weather safety guidelines have been established. In the event of severe weather, Gateway SRA may make the decision to either cancel programs or transportation in the best interest of participants. Gateway SRA staff will use discretion for all weather warnings and watches. Procedural guidelines have been established for inclement weather during the Winter/cold and Summer/hot weather.
Inclement Winter or Cold Weather
During inclement weather (i.e. snowstorms, winter weather advisories, unsafe road conditions) Gateway SRA will make the determination to cancel transportation or to re-schedule the programs.
Outdoor programs will be cancelled with temperatures of 10 degrees or zero degree wind chills or less. Gateway SRA staff will contact participants and families with any changes regarding the status of program once a decision is made. An outgoing message will be left on the Coordinator’s voicemail with program status information an hour prior to program.
Inclement Summer or Hot Weather
If there is a Thunderstorm Watch/Thunderstorm Warning in effect during the timeframe of when an outdoor program is scheduled, Gateway SRA staff will closely monitor weather reports. An outgoing message will be left on the Coordinator’s voicemail with program status information an hour prior to program. If it is determined that unsafe weather is expected during outdoor program time, Gateway SRA will assess the possibility of an alternate indoor activity. If this is not possible, the outdoor program will be cancelled, and re-scheduled, if possible. If a change in weather occurs quickly, participants who could not be contacted prior to the program and who have arrived to the program location will be asked to remain at the location with staff until the weather clears and it is safe to travel. Families/guardians will be contacted in this circumstance. Programs outdoors or at an indoor location without air conditioning when there is a heat index of 100 degrees or higher will be re-located to an indoor location if possible. If this is not possible, the program will be cancelled, and re-scheduled, if possible. Trips/ transportation will be cancelled if the heat index is 110 degrees.